EasyMail: FAQs Working with Addresses

Easy Mail Support FAQs

FAQs About Working With Addresses

Why doesn't Easy Mail prevent adding more than five lines in an address if it only keeps five?

I need six lines to address many of my clients, but Easy Mail only keeps five. Do you have a solution?

Can I move address lists from Word 97 to Easy Mail?

I'm having a problem importing addresses to Easy Mail from a tab delimited file. Can you help?

How do I create a new address list?

Can I set up different address lists?

How many different address lists can I have?

How can I sort an address list by zip code?

I messed up a folder, and now can't find my address list. Can you help?

Is there a way to configure Easy Mail to print the recipient's address in all caps?

Q: When adding an address, Easy Mail allows you to add as many lines as you like, but it only keeps the first five. Why doesn't it prevent adding more if it only keeps five?
A: Although Easy Mail can only store five lines for each address, you can type in a sixth line. Easy Mail will print it, even though it is not stored.

Return To Top

Q: I need six lines to address many of my clients, but Easy Mail only keeps five. Most of my clients have titles and positions which exceed the number of lines allotted by your program, thus cutting off the city, state, and zip code. For example, the following can not be fully printed:

Mr. John Doe
Chief Engineer
Research and Development
Shell Oil Company
P.O. Box 12563
Houston, Texas 77002

Do you have a solution?

A: If you do not have many such addresses and do not use them often, one solution is to type a sixth line on the envelope. It will print, even though it can not be stored. If you have a lot of similar addresses, you may want to edit them down to five lines to make things easier. In the above example, you can use: Mr. John Doe, Chief Engineer, which saves a line. And while Research and Development may be required in the above address, noting a department or division is not always required.

Return To Top

Q: Can I move address lists from Word 97 to Easy Mail? Your program says it must be in comma or tab delimited format. I looked in Word Help and it said to save as "text only with line breaks". I tried that, but Easy Mail would not accept it. Do you have any ideas?
A: Easy Mail can import tab delimited files (fields separated by tabs) and comma delimited files (Fields enclosed in quotes and separated by commas). Most applications can export their data in these formats. Word97 requires you to put your data into a table first. In the Word97 Help file, look at "Save a copy of a file as a comma-delimited or tab-delimited unformatted text file."

Return To Top

Q: I'm having a problem importing addresses to Easy Mail from a tab delimited file. Can you help? There are approximately 625 addresses in the file, yet only 162 are imported before I receive a "List index out of bounds (10)" error.
A: Providing support for importing files is difficult because we are at the mercy of the application that originally exported the file. Here, there is a problem in line 162, or the one preceding it. Look at the file in a text editor. See if you can find a missing or extra tab. You might consider deleting lines 161 and 162, then entering them manually after the import is complete. Note version 2.3 of Easy Mail has an upgraded import routine that eliminates some of these problems.

Return To Top

Q: How do I create a new address file? I can't seem to figure it out or find it in the Help file.
A: Select File | Select Address File in the main menu. Instead of selecting a file, type in a new name. When you say Yes to creating a new file, a new address list is created with the name you entered. In Version 2.3, in the Addresses screen, select File | Create New Address File, then enter the name you want to use.

Return To Top

Q: Can I set up different address lists? For example, I want to have one that contains all my patient's addresses and another that contains doctor's addresses.
A: You can have as many different address lists as you like. See the answer to the question above if you want to know how to set one up. Also see the answer to the question below; you may find it easier to use just one list.

Return To Top

Q: How many different address lists can I have in Easy Mail?
A: As many as you like. If you do not have a lot of names, though, you may find it easier to have them all in one list, then select the ones you need for a particular mailing. If you have a lot of addresses, maintaining separate lists makes sense.

Return To Top

Q: I can sort addresses by first or last name, but how can I sort a list by zip code?
A: To provide maximum ease of use, Easy Mail stores addresses free-form in five lines of text. Since the program does not know where specific address elements are located, it can not sort by them. You can find all the addresses with a specific zip code by . . .

Clicking on the "Search for Text" button from the Address Book screen.
Typing in the zip code.
Clicking on the "Search" button.

All addresses with the specified zip code will appear in the list.

Return To Top

Q: I messed up a folder, and now can't find my Easy Mail address list. I replaced the folder from the current backup. However, the file containing my addresses is not in that folder. Can you help? Is there somewhere I can look for that file so I can get it from the backup?
A: The first time you start Easy Mail, it looks for an address file called Default.Add. If it does not find one already there, it creates a new one. So you will always find Default.Add in your Easy Mail folder. However, this is probably not the copy you are looking for. Try a search for files with an .ADD extension. This should find the missing file anywhere on your hard disk, if it still exists.

Return To Top

Is there a way to configure Easy Mail to print the recipient's address in all caps? Every time I use it I have to go to the Configure menu and re-check "Set address to all cap." I always want to print the address in caps.
Good point. There should be a global setting. If the address is in the Address List, you can:

Change the address to caps on the envelope.
Highlight it and copy it to the clipboard (Ctrl Insert).
Click the Address button.
Select the address.
Click the Paste button.
Click the Save Changes button.

It's a pain, but you only have to do it once, and just for addresses you want capitalized.

You may click on any of the following for more Support FAQs. Or click here to return to the main Support page. Alternately, click here for

Installing And Versions
Working With Addresses
Envelope And Label Layouts
Using The Printer
Miscellaneous

[Top] [Download] [Features] [FAQs] [Summary] [Support] [Kudos] [Options] [Easy Mail Plus] [Order] [Links] [] [About] [Site Map] [Home]